Accessibility

Accessibility of Delib software

We want as many people as possible to be able to use this website. This website is made up of:

  • Software that is designed and controlled by Delib, for example the overall structure and the look and feel of the pages.
  • Content that has been added by South Tyneside Council, for example most of the information, including words, pictures and documents.

Delib does not control the content added to this site, but does develop and test the software to support:

  • Zooming in up to 200% without the text spilling off the screen.
  • Navigating the website using just a keyboard.
  • Navigating the website using speech recognition software.
  • Listening to the website using a screen reader.

Content that has been added that is not fully accessible may be listed on this page as a non-conformity, or details may be given alongside the inaccessible content.

Delib is committed to making the software accessible.

Delib test the software against the Web Content Accessibility Guidelines V2.1 AA standard. Improvements to the software are released regularly. Any changes made to the software as a part of that process are tested internally in advance of release for compliance with the Web Content Accessibility Guidelines V2.1 level AA.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

PDFs and non-HTML documents

Many documents are in less accessible formats, for example PDF.  Non-HTML documents published on or after 23 September 2018 must have an accessible format.  This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

We plan to replace PDF and Word documents with accessible HTML pages.

We are prioritising:

  • documents which have essential information about how to access our services
  • forms which can't be submitted online
  • documents which are regularly downloaded

When we plan to fix these issues

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard.  

Feedback and content information

If you need information information in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email communications@southtyneside.gov.uk 
  • call 0191 427 7000

In your message, include:

  • the name of the document or web address (URL)
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

We'll consider your request and get back to you in 5 working days

You can read the full version of South Tyneside's Accessibility Statement here: 

Accessibility Statement for South Tyneside Council